Frequently Asked Questions
How long does shipping take?
Orders in the 12 serviceable metro cities arrive same-day or next-day. Other pincodes typically see delivery within 3-5 business days.
What is your return policy?
Unopened products can be returned within 15 days of delivery for a full refund. Opened beauty products can be returned within 7 days if you're unsatisfied with the shade or formula.
Are the products on Noveria authentic?
Yes — every brand is sourced directly or through authorised distributors, and each listing is checked against the brand's own catalogue before publishing.
What payment methods do you accept?
UPI, all major credit and debit cards, net banking, and cash on delivery (COD) for eligible pincodes.
How do I track my order?
Sign in and visit Account → Orders to see live status for every order, from processing to delivery.